Refund policy

Cancellation Policy & Cancellation Form

A. Cancellation Policy

Introduction

Consumers have a right of cancellation in accordance with the following provisions. A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their self-employed professional activity.

Right of Cancellation

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you, or a third party appointed by you who is not the carrier, took possession of the final item.

To exercise your right of cancellation, you must inform us (Dennis Brunn, Finkeldeweg 123, 12557 Berlin, Germany, Tel.: 01709023876, email: shop@greenclimbershome.com) of your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post or an email).

To meet the cancellation deadline, it is sufficient for you to send your notification concerning the exercise of your right of cancellation before the cancellation period expires.

Consequences of Cancellation

If you cancel this contract, we shall reimburse all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method offered by us), without undue delay and no later than fourteen days from the day on which we receive notification of your cancellation of this contract.

We will use the same payment method for the reimbursement that you used for the original transaction, unless expressly agreed otherwise with you. In no event will you be charged any fees as a result of this reimbursement.

We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever occurs first.

You must return or hand over the goods to us without undue delay and, in any event, no later than fourteen days from the day on which you notify us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen-day period expires.

You shall bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion or Premature Expiry of the Right of Cancellation

The right of cancellation does not apply to consumers who, at the time the contract is concluded, are not nationals of a member state of the European Union and whose sole residence and delivery address are located outside the European Union at that time.

B. Cancellation Form

If you wish to cancel the contract, please complete and return this form.

To:

Dennis Brunn
Finkeldeweg 123
12557 Berlin
Germany
Email: schvabo75@gmail.com

I hereby cancel () the contract concluded by me for the purchase of the following goods () / the provision of the following service (*):

Ordered on () ____________ / received on () __________________

Name of the consumer

Address of the consumer

Signature of the consumer (only if this form is submitted on paper)

Date

(*) Delete as appropriate.